Privacy Policy

1. Introduction

YardPartner ("we", "us", or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

Account Information

• Name, email address, and phone number
• Business name, address, and contact details
• Login credentials (passwords are stored encrypted)

Business Data

• Client and property records you create
• Job schedules, notes, and photos
• Invoices and payment history

Automatically Collected Data

• Device type, browser, and operating system
• IP address and general location
• Usage patterns and feature interactions
• GPS location data (mobile app, with your permission)

3. How We Use Your Information

• Provide, maintain, and improve the Service
• Process payments and manage subscriptions
• Send transactional notifications (job updates, invoices, etc.)
• Provide customer support
• Generate aggregated, anonymized analytics to improve the platform
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share data with:

• Service providers -- Payment processing (Stripe), email delivery (Brevo), SMS notifications (Twilio), cloud hosting, and mapping services (Mapbox)
• Your clients -- When you use features like the client portal or send notifications, relevant job and invoice information is shared with your clients
• Legal requirements -- When required by law, regulation, or legal process

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption in transit (TLS/SSL) and at rest
• Multi-tenant data isolation -- your data is logically separated from other businesses
• Regular security audits and monitoring
• Secure password hashing

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Upon account termination, you may request an export of your data within 30 days. After that period, data will be permanently deleted within 90 days unless retention is required by law.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt out of marketing communications
• Withdraw consent for GPS location tracking

8. SMS Communications

If you or your customers opt in to SMS notifications:

• We use Twilio to deliver SMS messages
• Phone numbers are stored securely and used only for Service-related notifications
• Reply STOP to opt out at any time
• Message and data rates may apply
• We do not share phone numbers with third parties for marketing purposes

9. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies. Analytics data is collected in aggregate form and cannot be used to identify individual users.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions or concerns about this Privacy Policy or your data, contact us at:

Email: [email protected]
Address: 123 Business Way, Suite 100, Wilmington, DE 19801